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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.
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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

CyberGhost VPN Review 2024: Affordable, but Is It Safe?

Our Score: 9.5/10
Ranked 2nd out of 305 VPNs
Author Image Matthew Amos
Matthew Amos Senior Editor

When I read that CyberGhost had been bought out by Kape — a company that used to be infamous for bundling adware into its downloads — alarm bells started ringing. I’ve recommended CyberGhost in the past as a trustworthy and easy-to-use VPN that suits beginners. But with its new ownership, I wondered if CyberGhost is even safe to use anymore.

I did a deep dive into CyberGhost’s ownership, privacy policy, and security measures to determine whether it’s secure enough to recommend. I also looked at its server network, speeds, and additional features to make sure it’s still as user-friendly as it has been in the past.

TLDR: CyberGhost is a solid choice — and it’s safe. Its change in ownership isn’t nearly as alarming as I thought, and it has a lot to offer — especially in terms of ease of use (it’s still ideal if you’re a VPN newbie). Plus, the cheapest subscriptions offered are only $2.03/month. However, I found a few areas where CyberGhost still can’t compete with other premium VPNs.

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Short on Time? Here Are My Key Findings

  • Fast speeds on local servers. I had speeds fast enough for all my online activities on nearby servers, but long-distance ones slowed my connection down.
  • Impressive global network. CyberGhost has 11,690 servers in 100 locations — but none of them work in heavily censored countries like China.
  • Military-level encryption and extra security features. Not only does CyberGhost offer 256-bit encryption and a kill switch, but you can also customize it with extra features designed to keep you safe.
  • A strong commitment to protecting your privacy. I read CyberGhost’s logging policy, and it is committed to keeping your online activity private and anonymous (despite its new parent company’s shady past).
  • Designed for ease of use. CyberGhost doesn’t overcomplicate things and has native apps for every major operating system, plus it works on routers.
  • Money-back guarantee. You can try it out risk-free for up to 45-days. I asked for a refund and had my money back in 5 days.

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CyberGhost VPN Features — 2024 Update

9.4
💸 Price 2.25 USD/month
📆 Money Back Guarantee 45 Days
📝 Does VPN keep logs? No
🖥 Number of servers 7327+
💻 Number of devices per license 7
🛡 Kill switch Yes
🗺 Based in country Romania
🛠 Support 24/7 Live Chat Support

84% Off

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Money-Back Guarantee: 45 Days

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Speeds — Most Servers Are Fast (Only a Few Aren’t)

CyberGhost’s fast speeds worked well on local servers. However, I experienced some inconsistent speeds on long-distance servers.

My tests were all performed on a Microsoft Surface laptop running Windows 10. I used Ookla’s speed test tool to record my speeds. To keep my results consistent, I did all these tests with CyberGhost set to the IKEv2 protocol.

While testing speeds, I looked at these 3 things:

  • Download speed is how fast you’ll receive data from the server you’re on. It’s measured in megabits per second (Mbps). This lets you know how quickly you can load web pages.
  • Upload speed is how fast you can send data to the server. It’s also measured in megabits per second (Mbps). This tells you how fast you’ll be able to send emails, upload, post to social media, etc.
  • Ping is how long the data takes to travel from point A to point B. If the ping is lower, you’ll have a more responsive connection. It’s measured in milliseconds (ms).

I tested 30+ server locations and never had download speeds below 38 Mbps.

I started by recording my speeds without the VPN connected. Then I used the Best Server Location feature (it automatically finds you the best server based on latency, speed, and distance). It connected me to a Los Angeles location.

VPN Disconnected (Fresno) VPN Connected
(Los Angeles)
Speed drop with VPN connected
Download 154.89 140.28 10% slower
Upload 38.31 39.15 2% faster
Ping 22 21

It’s normal for a VPN to slow your connection speed a little because it takes extra time for your traffic to be encrypted and travel to the VPN server (you can expect a 10-25% speed reduction with even the fastest VPNs). So a 10% drop in speed is an excellent result. Results like these prove why CyberGhost is rated one of the fastest VPNs around.

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Local Servers

No matter how fast or slow your base connection is, local servers will give you good speeds. After connecting to Los Angeles using the Best Location feature, the next server I chose to test was in San Francisco, 226 km away.

San Francisco:

Ping (ms): 39
Download (Mbps): 97.95 (37% decrease)
Upload (Mbps): 35.31 (8% decrease)

My results were much slower than the Los Angeles server. This showed me that the Best Server Location really works. The next location I tried out was Phoenix, which is 823 km from my actual location in Fresno.

Phoenix:

Ping (ms): 22
Download (Mbps): 129.32 (17% decrease)
Upload (Mbps): 39.47 (3% faster)

The results improved quite a bit. Although my speed was down 37% in San Francisco, it still didn’t make a difference when browsing. It was just as smooth as my regular, non-VPN connection; the same goes for the Phoenix and Los Angeles locations.

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Long-Distance Servers

In general, my speeds slowed down the farther away the server was from my location. For example, I had slower speeds with servers in Japan.

Tokyo:

Ping (ms): 130
Download (Mbps): 87 (44% decrease)
Upload (Mbps): 13.14 (66% decrease)

The Tokyo server gave me pretty good speeds considering its 9,500 km away, but it was still quite a bit slower than local servers. Servers in Nassau and Sao Paulo were consistently quick too. If you test out a few different locations, you can find long-distance servers with strong speeds.

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Server Network — A Large Network with Great Coverage

CyberGhost has an impressive global network of 11,690 servers in 100 locations. That’s a lot more coverage than most other top VPNs I’ve used. It means your chances of finding a fast connection are higher because there’s most likely a server close by. I was impressed that CyberGhost has 1,100+ server locations in the US alone — but there’s also a lot of coverage in Australia, Canada, and Europe.

Since about 8% of its servers are virtually located, it covers a lot of hard-to-reach locations as well (like Saudi Arabia, Egypt, China, and Sri Lanka). While this can sometimes decrease your speeds, it still allows you to access more global sites and apps, which is a plus. CyberGhost also offers several specialty servers for extra security and better performance.

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NoSpy Servers

CyberGhost’s NoSpy servers make the VPN more secure — but you need to be on a 1-year plan or longer to access them. The NoSpy servers are based in CyberGhost’s private data center in Romania and only the CyberGhost team can access them.

Even though they’re a little slower, NoSpy servers are worth it for the added security. It’s true you have to commit to a longer-term subscription to access them so you pay more up front. But, the longer the subscription term, the less you actually pay per month. In the long run, it's totally worth it because you end up paying less to access more features.

I was pleased to see that NoSpy servers are available on Windows, macOS, Android, and iOS, so you can enjoy maximum security across all your desktop and mobile devices.

Keep Your Data Secure with CyberGhost

Dedicated IP Servers

A dedicated IP server is a server that only you use that gives you the same IP every time you connect. This is an essential feature for business owners. For example, if you want to run a website, you’ll need a static IP address, so people know where to find you consistently. It’s also handy for banking and online trading since some of these services ban accounts when they discover multiple IP addresses accessing your account.

However, I wouldn’t recommend them if you need better speeds. CyberGhost’s optimized servers were often faster during my tests, and it only has dedicated IPs in 5 countries (the UK, the US, Germany, France, and Canada). If you’re located far away from these locations, you’ll probably experience slower speeds.

Dedicated IP servers are available for Windows, macOS, Android, and iOS and cost from $3.75/month extra depending on the length of your subscription. This is a great feature that sets CyberGhost apart from other VPNs.

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Security — Flexible Options to Customize Your Safety Features

Military-Grade Encryption

CyberGhost is incredibly safe because it offers 256-bit encryption (the highest level available). That means you protect your data with a 256 character-long key (like a password) that encrypts your information. The longer the key, the more secure it is, and 256 bits is currently the strongest.

It also offers Perfect Forward Secrecy, which adds additional security. This regularly changes the key CyberGhost uses to encrypt and decrypt information. Although it’s incredibly unlikely, if anyone ever did discover the key, it would be changed soon after. These great features mean CyberGhost is a super safe option for protecting your data.

Protect Your Data with CyberGhost

Leak Test Results — Passed

CyberGhost is secure since it offers DNS and IP leak protection in its apps and browser extensions. Your ISP can use DNS requests and IPv6 traffic to see what you’re doing online, so you want to keep them private. CyberGhost ensures that your DNS requests are routed through its own DNS servers, and any IPv6 requests are blocked to prevent sites from seeing your real IP address.

I didn’t experience DNS or IP leaks on any server. I tested 7 different servers: UK, US, Canada, France, Germany, Australia, and Hong Kong using ipleak.net. It checked to see whether there were any faults or potential leaks in my connection and found none. When you turn on CyberGhost, you won’t have to worry about anyone stealing your vital information.

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Automatic Kill Switch

All of CyberGhost’s apps feature an automatic kill switch to protect you if the network malfunctions. This pauses your internet connection, preventing leaks if your VPN temporarily goes down. It’s a necessary function that ensures your IP address and information are always safe.

You can’t find this option on Mac, iOS, or Android because it’s integrated, meaning it’s always running automatically. I knew it was working because whenever I switched servers, my internet connection was temporarily interrupted. CyberGhost’s kill switch will keep you protected at all times.

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Security Protocols

CyberGhost offers 3 security protocols so you can customize your secure connection the way you want. You can choose between IKEv2, OpenVPN (TCP/UDP), and WireGuard. The apps automatically select the best protocol for you based on your needs — but you can choose another protocol if you prefer.

  • IKEv2: This protocol proved to be the fastest during my tests. It’s also a good choice to use with your mobile device. That’s because it can auto-connect, so you stay protected when you switch from mobile to Wi-Fi. However, it’s only available on Windows, macOS, and iOS, so people running Linux or using Android phones are out of luck.
  • OpenVPN: This is one of the safest protocols since it’s an open-source project. That means security experts are constantly improving it, but you do sacrifice speed. It came in 69% slower than IKEv2 in my tests. So, this is a good choice when you need to prioritize safety over quickness. However, this protocol must be manually installed for macOS and isn’t available on iOS.
  • WireGuard: If you need to strike a balance between security and speed, this protocol is for you. It’s not quite as fast as IKEv2, but it gave me significantly better speeds than OpenVPN. It’s a good choice if you plan on browsing or making visual calls. Plus, it’s available on every major operating system.

You can choose between different protocols by clicking the settings icon in the lower-left corner of the servers window. You’ll find the option under the CyberGhost VPN section.

Secure Your Connection with CyberGhost

Better Speeds with IKEv2

The security protocol you use makes a big difference in speed. I tested 10 servers with OpenVPN, Wireguard, and IKEv2 and averaged their speeds to see how each protocol would affect them.

IKEv2 was the clear winner, reaching an average speed of 157.4 Mbps. You’ll want to switch over to it when you’re prioritizing speed. OpenVPN is the safest protocol, so it’s best to use when you need to be extra secure, while WireGuard strikes a nice balance between safety and speed.

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App Protection and Split Tunneling

Split tunneling and app protection are 2 extra features that allow you to customize how CyberGhost works on your devices.

Split tunneling lets you decide which traffic goes through the VPN and which traffic uses your regular internet connection. This is useful for online banking because you can lose access to your account when you connect to a VPN. This feature is only available on Windows and Android, which means it’s missing from the app on macOS, iOS, or Linux.

App Protection lets you add apps to a list, so CyberGhost automatically launches and connects when you open them. The list is in a section called App Rules, and it’s under the Smart Rules menu.

This is amazing for ease of use, and I haven’t seen another VPN offer this feature.

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Ad, Tracking, and Malware Blocker

CyberGhost comes with a limited ad-blocker. After speaking with a support agent, I found out that it doesn’t remove all ads.

I tested it out by switching it on and heading to ads-blocker.com. Unfortunately, CyberGhost failed. It succeeded in blocking a single pop-up, but all other on-page ads still showed up.

This feature is available for Android, Windows, and macOS. However, if you’re concerned about ads, I recommend using a dedicated service in addition to CyberGhost. It’s not a bad idea to turn it on since it protects you from malicious sites, but many ads will still make it through.

WiFi Protection

On desktop and mobile apps, you can set up CyberGhost to launch automatically when you connect to public WiFi. You can also set it to ask whether you want to connect to or ignore certain networks. WiFi hotspots are an easy target for hackers, so you’ll always want a VPN connected when using public connections. I found this feature really convenient because I didn’t need to worry about remembering to turn the app on; you’re protected no matter what.

It’s available on Windows, macOS, Android, and iOS.

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HTTPS Protection

This feature forces your connection to an HTTPS-enabled site, so you only visit the most secure version of a website. This helps protect you from malicious attacks on unsecured web pages, where personal data like credit card details and your mailing address can be exposed. This is a nice feature since you can never have too much protection for your sensitive information.

If the site doesn’t have an HTTPS version, you’re still protected by CyberGhost’s encryption and other security measures, though. This feature is only available on Windows.

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CyberGhost’s Optional Extras

CyberGhost offers a free Secret Photo Vault app that’s separate from the VPN app, as well as a couple of paid add-ons in the VPN app itself.

  • Secret Photo Vault — CyberGhost’s Secret Photo Vault is an iOS-only app that hides pictures and other media behind password protection on your iPhone or iPad. You can choose to secure your files with a PIN or biometric protection. It has additional security features, including break-in reports and a decoy password to prevent anyone from accessing your vault. The app is free, and I found it easy to use — it’s just disappointing that it’s only available for iOS.
  • Dedicated IPs — CyberGhost has dedicated IP addresses, but only in 5 countries: the UK, the US, Germany, France, and Canada. A dedicated IP can help avoid blacklists since it’s harder for sites to detect that you’re using a VPN when no one else is sharing the same server. These are also important if you’re using a VPN for the website of your business. If your IP changes all the time, it can confuse clients, especially if you use online software.
  • NoSpy Servers — As long as you sign up for (at least) a 1-year subscription, you can use CyberGhost’s NoSpy servers. The NoSpy servers increase your security by keeping everything in CyberGhost’s private data center located in Romania, cutting out the middleman. You’ll have some extra peace of mind with this extra physical security around your servers.
  • Password Manager — When you subscribe to CyberGhost, you can choose PassCamp password manager as an optional add-on. I don’t recommend it — it’s $3.49 extra with a monthly plan, and $2 dollars more per month with every other subscription. That’s not a ton of money, but I’ve used similar password managers for free.

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Privacy — Transparent Policies that Protect Your Data

Privacy Policy

Cyberghost has a strong no-logs privacy policy. It doesn’t store your IP address (or any activity tied to it), DNS requests, or browsing history. You can even sign up anonymously with Bitcoin and keep your payment information private, too.

However, it’s not as strict as the no-logs policies of other VPNs I’ve tested because it does store some anonymized data (including connection attempts and successes, the country where the connection attempt was made (but not your IP address), and which version of CyberGhost you use). This isn’t anything to worry about because none of this info can be tied to your personal details and is only used to analyze and improve the VPN.

However, I noticed that CyberGhost stores some of your hardware information to keep track of your simultaneous connections. This includes things like your screen size and the device you’re using. The other VPNs I’ve tested have found ways around this that don’t require storing this info, but it isn’t a risk to your security or privacy.

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Location — Privacy-Friendly Romania

CyberGhost SA is located in Romania. This is great for privacy because Romania is not part of the 14 Eyes Alliance (an agreement between Canada, The United States, Australia, New Zealand, Germany, and 9 other countries to share data about their citizens).

Since Romania isn’t a part of the alliance, CyberGhost has no obligation to store or share information with any government, so your data is safe.

Protect Your Privacy with CyberGhost

Ownership

Kape Technologies owns CyberGhost — it can be trusted now, but it has a bit of a shady past. It’s a cybersecurity and digital protection investment company based in London. Kape Technologies previously worked in mobile ad and browser extension development under the name Crossrider. The company faced some backlash in 2018 when it was caught bundling adware into its downloads as part of a black hat technique known as ad injection.

However, Kape has worked hard to distance itself from Crossrider’s past. It no longer works in ad development and has switched its focus to VPNs (it owns Private Internet Access and ZenMate, too). CyberGhost operates as a separate entity and has a transparent privacy policy that focuses on your online safety and anonymity.

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Security Breaches and Independent Audits

There have been no significant security breaches. In 2019, Typeform (a company CyberGhost uses to create user experience surveys) leaked 14 CyberGhost accounts’ usernames. No passwords were revealed, so there was no risk of hacking, and there have been no breaches since. This is proof of CyberGhost’s privacy practices; no critical information was leaked because none was stored.

CyberGhost hasn’t been independently audited since 2012, but it has had independent testing carried out on its safety processes since then. The 2012 audit was done by QSCERT, a company that investigates various large companies like WhirlPool and Hyundai. Cyberghost passed the security audit successfully.

This is the kind of honesty I like to see from a leading VPN.

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Transparency Reports

CyberGhost releases a Transparency Report every 3 months. This provides information about malware activity flags and key statistics about its infrastructure.

You can find the reports for each quarter on their Privacy Hub blog. I read the latest one, and along with general tech information, the report shows how many requests for data CyberGhost has received. CyberGhost divides these into 3 categories: requests from police, copyright infringement, and malicious activity. In its latest report, the requests had decreased by 34%. However, CyberGhost states this changes nothing because it keeps none of your information anyway.

It’s scary to realize how many powerful groups are requesting information about what you do online. But it’s definitely a plus that CyberGhost holds a strong commitment to keeping your personal information safe and is open about these requests.

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Installation & Apps

9.6

CyberGhost is simple to use and set up. I installed it on my Windows desktop, Android phone, and Macbook and it only took a couple of minutes on each one. After logging in, all I had to do was hit the power button to connect to the best server for my location.

It’s also easy to find the best server for your needs. You can see the number of users on each server, the load percentage, and distance with the Windows app. On my Android, however, only the load percentage is shown.

Changing your settings is just as simple (but you can also leave them as they are — it’s ready to go as soon as you install it). General settings, connection features, and smart rules can all be found under the cog on your mobile or desktop app and are easily changed by turning toggles on and off.

Aside from server lists and settings, the app doesn’t go much further. Its simplicity is a strong point rather than a downfall, though. Overcomplicated apps can be too intense, especially if you just want to connect to a server and access all the sites you normally do. CyberGhost lets you do this with ease. This makes it a great, hassle-free option for keeping you anonymous online.

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Device Compatibility — Works with All Major Platforms

CyberGhost works with the most popular devices and operating systems, including Windows, macOS, Android, iOS, Linux, Chrome, Firefox, and routers.

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Desktop Computers

CyberGhost’s desktop apps are easy to understand and use. They’re also pretty quick to install — I tested it on Windows and Mac and both times the app was ready to go in under 4 minutes.

The Mac and Windows apps are largely the same; the only significant difference is that you can’t use OpenVPN on Mac unless you manually configure it yourself.

If you’re a Linux user, you won’t have a UI. Instead, you’ll use commands. CyberGhost has extensive guides that show you how to change protocols, find servers, or change settings. You can also enter “cyberghostvpn --help” into the terminal to see the complete list of commands. OpenVPN and Wireguard are available on Linux, but IKEv2 is not.

CyberGhost is compatible with Macs running Sierra or newer, on Windows running version 7 or newer, and Linux’s CentOS, Fedora, PopOS, Kali, Mint 20, and Ubuntu distros.

You’ll be able to download a high-quality version of the app no matter what operating system you prefer.

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iOS and Android

CyberGhost’s mobile apps are almost the same as the desktop ones. They don’t come with quite as many features, though. While the Android version retains the ad blocker and split tunneling, iOS (on iPhone and iPad) does not. However, it’s nice to see that both apps have the automatic kill switch and leak protection.

On your iPhone, you can still block ads, but you have to download the Private Browser add-on. This is not a browser extension but a full-fledged browser that’s compatible with Chrome add-ons and extensions. You can also access the Photo Vault feature on your Apple phone. This lets you keep your photos in a secure location protected by a password. It’s a decent feature, but I’d take split tunneling over it.

The information next to the servers is nearly identical to the desktop apps — you won’t be able to see the ping or distance of a server, though.

As for security protocols, Android phones have OpenVPN and Wireguard. iPhones automatically connect to IKEv2 but have the option to switch to Wireguard. Even with a few less features, you’ll still be just as safe using CyberGhost on your phone.

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Browser Extensions

CyberGhost has completely free browser extensions for Firefox and Chrome. As expected, though, they come with limitations (like no kill switch, and you can only use 8 servers).

You can install them from the Chrome or Firefox extension shops like any other browser extension. They are a lightweight option for staying anonymous within the browser itself — however, nothing outside your browser is encrypted, so you can’t use the VPN with external apps.

The extensions come with powerful security features like completely anonymous browsing, WebRTC leak protection, online tracking blockers, malware blockers, and WiFi security. But they’re missing a kill switch.

They also severely restrict your server access. You only have access to 8 servers in 4 countries — the US, Germany, the Netherlands, and Romania. To put that into context, CyberGhost’s full VPN apps give you access to 11,690 servers in 100 countries. However, they’re a good option if you only need access to sites in the 4 available countries or want to keep your browsing anonymous.

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Router Compatibility

You can set up CyberGhost on your router, but only if it already supports OpenVPN. This lets you use the VPN on any device connected to your home network through your router. CyberGhost has really helpful tutorials on its website to walk you through the steps. I followed the guide for connecting to OpenVPN on my DD-WRT router and it only took me 20 minutes.

There’s no native app for routers, but you can install the Flash Routers Privacy app on many Netgear, Linksys, and Asus routers to control CyberGhost more easily. Connecting a VPN to your router is a huge plus, so it’s nice to see this as an option.

Pro Tip: CyberGhost lets you connect 7 devices under a single subscription, which is more generous than other top VPNs I’ve tested. However, you can connect an unlimited number of devices if you install CyberGhost on your router because it's considered a single connection. That way, every device connected to your router will also be protected by the VPN.

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Simultaneous Device Connections — Protect Up to 7 Devices

You can have up to 7 simultaneous connections with your CyberGhost subscription. This is quite generous; most other top VPNs only offer 5 or 6. I decided to test this out by connecting an HP Pavilion, Microsoft Surface Laptop, Samsung Galaxy phone, and Amazon Fire Tablet.

I started browsing on all the devices. On each of them, I connected to CyberGhost’s Los Angeles server. I was impressed to find that there weren’t any inconsistencies. You can run multiple devices on a single CyberGhost account with little to no performance issues.

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Pricing

9.0
2 Years + 2 Months Free
$ 2.25 / month per month
6 Months
$ 6.39 / month per month
1 Month
$ 12.99 / month per month

CyberGhost has great prices when you buy a long-term subscription. The 3-year subscription is the best value at $2.03/month. The 1-month deal is a little expensive and you can’t access the NoSpy Servers with it, so you definitely get the best value with a longer-term plan.

It accepts PayPal, credit cards, and cryptocurrency payments. There’s also a 45-day money-back guarantee, so you can get a full refund within this timeframe if it’s not for you. Other VPNs I’ve tested usually only offer 30 days, so I was impressed with the generous 45-day period. Just keep in mind that it doesn’t apply to the 1-month subscription — you only get 14 days to change your mind with the 1-month plan.

CyberGhost also has a 1-day free trial for Windows and Mac. I didn’t find that 24 hours was enough time to properly test out the VPN since performance can vary from day to day. I would recommend using the money-back guarantee to test all of its features over a 45-day period instead.

The refund process is very quick and straightforward. All you have to do is contact the CyberGhost support team via the 24/7 live chat and request your money back. The representative I spoke to agreed to process my refund immediately — no questions asked. They told me the refund would take 5-10 working days, so I was pleasantly surprised to see that my money was back in my account 3 days later.

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Reliability & Support

9.8

CyberGhost’s 24/7 live chat support is prompt and helpful. It’s also available in 3 languages: English, French, and German. Along with requesting my refund, I made several other inquiries using the live chat and I received a response in under a minute every time.

When the support team needs more time to investigate your issue, you’ll receive an email with further instructions.

I was impressed with the level of commitment shown by every support agent I dealt with. Whether it was technical support I needed, or general information about the service, I always received prompt, helpful, informed advice. I asked over 20 questions to 6 different agents, and everyone was professional and friendly.

If you’d rather read a guide, the Help Center is full of articles with useful information. You can find detailed instructions about how to set up CyberGhost on your specific device. This is especially useful when you’re setting up your router or devices that don’t support VPNs. There’s also an extensive FAQ section that answers any question you might have about CyberGhost and its features and policies. Overall, CyberGhost offers a great level of support, and if you aren’t sure about something, all you need to do is reach out.

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The Bottom Line

Final Verdict: A Safe and Extremely User-Friendly VPN

CyberGhost offers incredibly user-friendly apps. Plus, if you ever have trouble accessing your favorite service, its support staff is super helpful and can be reached 24/7.

When it comes to security, it stands out from other VPNs with its NoSpy servers. It also protects your data with military-grade encryption and features like its automatic kill switch. Independent audits, transparency reports, and a strong privacy policy also let you know CyberGhost can be trusted with your data.

I would recommend CyberGhost if you’re looking for a VPN that’s a breeze to use with excellent security features.

Try CyberGhost Risk-Free for 45 Days!

  • Intuitive, user-friendly interface
  • Huge server network with 11,690 servers in 100 locations
  • Excellent 24/7 customer support
  • NoSpy servers for extra security
  • Automatic kill switch
  • Based in privacy-friendly Romania
  • 45-day money-back guarantee

Try CyberGhost Now!

Money Back Guarantee (Days): 45
Number of devices per license: 7
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vpnMentor was established in 2014 as an independent site reviewing VPN services and covering privacy-related stories. Today, our team of hundreds of cybersecurity researchers, writers, and editors continues to help readers fight for their online freedom in partnership with Kape Technologies PLC, which also owns the following products: ExpressVPN, CyberGhost, and Private Internet Access which may be ranked and reviewed on this website. The reviews published on vpnMentor are believed to be accurate as of the date of each article, and written according to our strict reviewing standards that prioritize the independent, professional and honest examination of the reviewer, taking into account the technical capabilities and qualities of the product together with its commercial value for users. The rankings and reviews we publish may also take into consideration the common ownership mentioned above, and affiliate commissions we earn for purchases through links on our website. We do not review all VPN providers and information is believed to be accurate as of the date of each article.

About the Author

  • Author Image Matthew Amos
  • Matthew Amos Senior Editor

Matthew is a writer and editor for VPNMentor with a proven track record of providing in-depth analysis of the most highly regarded VPNs, including ExpressVPN and CyberGhost. His unparalleled expertise has enabled him to consistently deliver cutting-edge insights on the most sought-after (and newest) VPN services.

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